#robots #shopping #InvoSoundwave
Episode 2: What is the likelihood of stores adopting robots as helpers that can help customers search for items better?
We trust robots more in face-to-face encounters that look friendly. Anthropomorphism - physical similarity to humans - affects our level of comfort with robots.
The dilemma is that the more they look like us the more we find them... creepy. But dozens of retail stores around the world have been experimenting with grocery store robots to help customers pick items from shelves, check missing inventory, or even clean.
But the real question is how well the businesses will benefit from the widespread rollout of grocery store robots and how likely are humans to get along with them?
Listen to Nael Shahbaz's thoughts.
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